Thank you for shopping at Floorstyle Ltd. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, the product must be unused and in the same condition as when it was received. Your product must be in the original packaging and a receipt or proof of purchase is required.

Refunds

Once we have received your returned item and proof of purchase, you will be notified that your item has been received. The product will be inspected, after which, you will be advised of the status of your refund. Should your return be approved, a refund will be initiated to your credit card (or original method of payment) within 7 days, depending upon your card issuer’s policies.

Shipping

You will be responsible for payment of any shipping costs incurred as a result of returning your item. Should Floorstyle be required to pay return shipping costs as a result as non-payment by yourself, the required value will be deducted from your refund. For information on how to return items, please contact sales@floorstyle.co.uk